Across the city, the same day. The courier comes from the network; the pick-up starts with a code in your hand and the delivery is proved at the door. To be straight with you: today this flow runs only inside companies that use the panel. A request from this site is handled by hand by our operations team.
The chain is the same for an urgent parcel: who took it, where they went and who they handed it to is recorded step by step.
Pick-up and delivery district, number of parcels, rough size and when it has to leave. Our operations team calls you and confirms the price.
For now this step is a form and a phone call: there is no automatic ordering, address book or payment screen on the web.
The offer goes to couriers near the business who are in “available” mode. Until one accepts, nobody sees a name, address or phone number.
Who the offer went to and who accepted; recipient details open only to the courier who takes the job.
A four-digit code is texted to you. When the courier arrives you read it out; only then does the parcel pass into their custody.
The moment the code was verified, the courier’s identity and the time of the hand-off.
The delivery button only opens close enough to the door; the code sent to the recipient is verified on the server, and a photo is taken where needed.
Distance to the door, GPS accuracy, the entry of the code and the photo. If it cannot be delivered, a reason and a door photo are required.
Kovan never holds the money. The fee is agreed between you and the company carrying the parcel; Kovan charges that company a platform fee per counted delivery.
Urgent courier works inside the product; its door on this website is still a request. We write the line between the two here so the two are never confused.
Two needs, two separate forms. Both are request forms for now: our operations team calls you, and there is no self-service ordering screen.